We aim to provide service excellence to all our intermediaries and clients. If the service received is not of full satisfaction, we appreciate to let us know and we will do our best effort to resolve it as quickly as possible.
HOW TO NOTIFY A LOSS
Please contact your broker for any assistance or claim notification, they will assist you. if not you can contact us at the following e-mail address:
OTHER TERRITORIES: email@example.com
HOW TO COMPLAINT
In the event that your broker and/or ANDAWRITE has not given you an answer within the deadlines established by the respective supervisory authorities, or you are not satisfied with final outcome, you may also contact the the local regulator as following:
SPAIN: DIRECCION GENERAL DE SEGUROS the policy is issued in Spain, at the following address:
firstname.lastname@example.org if your policy insurer is Allied World Assurance (Europe) DAC.
The complaints procedure is without prejudice to your right to take legal action.