Compliants and claims


One of our main objectives is to offer an excellent service to all our clients marked by the principle of excellence in the quality of our services. If you are not satisfied, please let us know and we will try to resolve it as quickly as possible. Together we can further improve our service.


Let your query or claim to your insurance broker or intermediary, we are sure that you will be able to help him/her satisfactorily.

Otherwise, you can contact us to try to find a solution to your situation at the following address: or

In the event that your intermediary and/or ANDAWRITE has not given you an answer within the deadlines established by the respective supervisory authorities, or is not satisfied with your final answer, you may also contact the DIRECCION GENERAL DE SEGUROS the policy is issued in Spain, at the following address:

Or if your policy insurer is Allied World Assurance (Europe) DAC.

The complaints procedure is without prejudice to your right to take legal action.